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Return Policy

White on White Furniture requires pre-approval for all return and exchange requests. If you are not satisfied with your purchase, please contact (212) 966 6711 by phone or e-mail sales@whiteonwhite.com. 

Non-sale items (excluding lighting) can only be exchanged or returned for store credit if the store is notified within 10 days of receipt of the item. Delivery fees are non-refundable. White on White Furniture provides shipping labels for returns. However, the customer is responsible for any return delivery fees.  Sale, discounted items and lighting are final sale.

UPON DELIVERY

Please make sure to check all items in your order upon receipt and note any damages at the time of delivery/pick up.

DAMAGED GOODS

If any items are damaged at the time of delivery/pick-up, note this on the packing slip and contact us immediately. Your items will be replaced as soon as possible. 

EXCHANGES

Non-sale items can be exchanged within 10 days of receipt. Please contact us if you wish to exchange your purchase.