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Policies

COMPANY POLICY

WHITE FURNITURE INDUSTRIES

85 White Street

NY, NY 10013

212 966 6711

 

RETURN POLICY

Please be aware that whiteonwhite does not provide any refunds. Requests for store credit or exchanges must be made within 10 days of receipt of your order.  Cancellation of orders for full price items must be made prior to shipping and within 48 hours of purchase, whichever is first.  Return shipping fees and a 20% re-stocking fee may apply.  Shipping charges are non-refundable with the exception of damaged or defective items. Upon receipt of the returned item, it will be inspected and a store credit or exchange issued for the purchase price.

Please note that our furniture is extremely vulnerable to damage during delivery and shipment.  You will be required to inspect and sign for your item upon delivery. We handle your items with utmost care and put our best effort in packing so that they will arrive safely. For damage shipments, notify us immediately after your order arrives.

Please retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide us pictures as a proof of the damage to expedite your possible replacement.

Sale, clearance, and overstock items are final sale – no returns or exchanges.  Online discounts cannot be combined with any other discount offers.

 

 

DELIVERY METHOD:

UKAY Delivery White Glove

UPS

 

PRIVACY AND SECURITY

White Furniture Industries is dedicated to respecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not sell or disclose any information that identifies you to a third party if requested. Additionally, when you place an order with White Furniture Industries your personal information and credit card information are secured. Please read on for more details about our privacy policy.

WHAT INFORMATION DOES WHITE FURNITURE INDUSTRIES COLLECT?

HOW DOES WHITE FURNITURE INDUSTRIES USE THE DATA IT COLLECTS?

COMMUNICATIONS FROM WHITE FURNITURE INDUSTRIES TO YOU

WITH WHOM DOES WHITE FURNITURE INDUSTRIES SHARE INFORMATION?

HOW IS YOUR INFORMATION PROTECTED?

OPT OUT POLICY

CORRECTING AND UPDATING YOUR INFORMATION

LINKS TO OTHER SITES

CONTACT INFORMATION

 

What information does White Furniture Industries collect?

 

 

When you make a purchase through whiteonwhite website, we collect your name, billing address, phone number, e-mail address, and credit card information to process your order. Thus when you visit our website to place subsequent orders, we can save you time by providing your previous account information for you. If you request a catalog, we collect your name, mailing address and e-mail address. Once we have collected an email address, we send our weekly email newsletter informing you of news and our special product offers. You are welcome to visit our site without providing any of this information; however, we are unable to process an order or send a catalog or newsletter without the requested information.

We use cookies, which is a feature of your browser used to assign identification to your computer. The unique user ID contained within your cookie automatically identifies your computer – but not you – to our servers every time you visit our site. Cookies by themselves cannot be used to find out the identity of any user, but may be correlated with identity information in our log files. You can decline cookies through your browser preference options, but you may not be able to use some of our services properly as a result, such as the option to save your user name and password.

We also collect the IP address of visitors to our Site, and collect aggregate information about the use of our Site. All information described in this section entitled “What information does White Furniture Industries” constitutes “Data” for purposes of this Privacy Policy.

 

How does White Furniture Industries use the data it collects?

 

 

We use the Data collected from you primarily to process and fulfill your orders, to notify you of the status of your orders, to send our weekly e-mail newsletter, or to send you targeted marketing information, special product offers, catalogs, or other information that we believe might interest you. In every such e-mail, we will have instructions on how to unsubscribe and avoid receiving any future e-mails from us. Please see our Opt out section below.

We also may combine information you have provided to us in communications offline – such as information related to your catalog subscription and orders – with the Data you have given us online, to provide a more customized experience for you when you visit our Site.

 

Communications from White Furniture Industries to you

 

 

We may contact you by e-mail to respond to customer service questions you have submitted, or to address a problem affecting your use of the Site, or to send you a confirmation message upon completion of the account registration process.

 

With whom does White Furniture Industries share information?

 

 

As part of our commitment to your privacy, White Furniture Industries adheres to the guidelines and practices adopted by the Direct Marketing Association’s “Privacy Promise to American Consumers.” We periodically make information, including aggregated information, available to selected third parties including but not limited to, those who share information for direct marketing purposes. You may instruct us not to share information with third parties by calling us at 1917 792 4250, emailing us at service@whiteonwhite.com or writing to us at:

 

White Furniture Industries

85 White Street,

NYC, NY, 10013

White Furniture Industries does not make your email address or phone number available to third parties.

We may disclose your Data to a third party if we believe in good faith that the law or legal process requires it, to protect the rights or property of White Furniture Industries or others, or as otherwise described in this privacy policy.

 

How Is Your Information Protected?

 

 

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times. This Website, and more importantly all user information, is further protected by a multi-layer firewall based security system.

 

Opt Out Policy

 

 

If you would prefer not to receive our catalog, or if you are receiving extra copies that you do not need, please e-mail us at nocatalog@organicmodernism.com with your name and address in the body of the message. If you would prefer not to receive our newsletter, you may use the remove functionality located at the bottom of each newsletter, or send an e-mail to remove@organicmodernism.com with ‘unsubscribe’ in the subject line. Please be sure to e-mail us from the address that you want removed. Furthermore, if you would like to specify that you would not like to share your information for rental, sales or exchanges, please email us at service@organicmodernism.com

You can also call us at 1917 792 4250, if you would like to be removed from any of our lists.

As previously noted, you may always choose not to provide us with any of the information we request; however, this may limit our ability to provide you with a specific product or service.

 

Correcting and updating your information

 

 

Users of our Site are able to modify their account information, such as shipping and billing addresses, each time they place an order with us.

 

Links to other sites

 

 

White Furniture Industries contains only www.organicmodernism.com link which is affiliated with White Furniture Industries.

 

Contact Information

 

 

If you have any questions about this Privacy Policy or about White Furniture Industries?s information collection practices, please contact us at service@whiteonwhite.com